Privacy Policy

Who we are

Longwan Web is an independent website design and development service for small businesses, independent professionals, and growing brands. Questions about this notice can be sent to hello@longwanweb.com.

Information we collect

If you contact us, we may receive your name, email address, website URL, business details, project requirements, and any other information you choose to provide. We may also record the landing page, referral source, and campaign parameters associated with an enquiry so we can understand how people find us. Our hosting provider may process routine technical information such as IP address, browser type, timestamps, and security logs.

How we use information

We use information to reply to enquiries, prepare requested recommendations or quotes, provide and improve our services, prevent abuse, maintain security, and meet legal obligations. We do not sell personal information.

Analytics and cookies

We use Google Analytics 4 to understand how visitors find and use this website. It may collect page views, interactions, referral and campaign information, device and browser information, approximate location, and online identifiers through cookies or similar technologies. We use this information to measure and improve the website. We do not send form contents, names, email addresses, website addresses, or enquiry messages to Google Analytics, and advertising personalisation features are disabled.

You can limit analytics by blocking or deleting cookies in your browser or by using the Google Analytics opt-out browser add-on.

Service providers and international processing

We may use hosting, email, analytics, communication, and project-delivery providers that process information on our behalf. Because we work remotely, information may be processed in countries other than your own, subject to the safeguards offered by those providers and applicable law.

Retention and security

We keep enquiry and project information only for as long as reasonably needed for the purposes above, business records, dispute handling, and legal compliance. We use reasonable technical and organisational measures, but no online service can promise absolute security.

Your choices

You may ask us to access, correct, or delete personal information we hold about you, subject to legal exceptions. You may also object to or opt out of marketing messages at any time by using the unsubscribe option in the message or emailing us.

Updates

We may update this notice when our services or legal obligations change. The effective date above shows the latest revision.